FAQ

All private property impounds, Iowa State Patrol impounds, Des Moines Police Department impounds, and Polk County Sheriff's Office impounds can be paid using cash or credit card, provided you show a matching photo ID.

• Credit card payments may include a processing fee.

• All credit card payments must be made in person by the cardholder, with a valid photo ID that matches the card.

• We do not accept payments over the phone

You will need to come to our office at 826 SE 21st Street, Des Moines, Iowa 50317 or Click Here for Directions.

• The registered owner needs to be present
• Photo I.D.
• Payment can be Cash or Credit Card the Card needs to be in same name as the Photo I.D.

If you need to pay parking tickets to the city of Des Moines go to https://payparkingtickets.dsm.city/

• The registered owner needs to be present
• Photo I.D.
• Payment can be Cash or Credit Card the Card needs to be in same name as the Photo I.D.

Once a vehicle is stored on our lot, access is limited until the outstanding balance is paid. There are two ways to handle payment:

1. Insurance Payment:
   Your insurance company may contact us directly and agree to pay the towing and storage fees on your behalf.

2. Personal Payment:
   You can pay the fees yourself when you arrive at our location. If you need documentation for insurance reimbursement, Crow Tow will gladly provide the necessary paperwork.

Vehicles impounded by a police entity; you must get a release from that police agency before coming to get an item out of a vehicle. For privately impounded vehicles, we will send an employee out to your vehicle with your permission and get emergency items only: car seats, ashes, important papers, etc.

For more information contact our office.

Yes, however it must be a “tow truck or flatbed”. We do NOT allow trailers on the lot.

No, you may not do any repairs or bring any tools on the lot.

No, you have 24 hours to remove your vehicle from the lot, before you are charged a daily storage fee.

You need to place your parking pass in the lower passenger side of the front windshield.

Required Documents for Vehicle Repossession:

To proceed with a vehicle repossession, please bring the following items:

• A copy of the vehicle title

• A Hold Harmless agreement (must specifically hold Crow Tow harmless)

• The Repossession Order

For more information call today